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TIP - how to get the best support: When stating your problem, please try to be specific
and state what steps led up to the problem and provide an error message if any.
TIP - find your Windows Version:
In Windows, click Start. If you see a search box, type
the word "winver" without quotes. This issues a command to display a window that shows your operating system version. If you
don't see a search box, look for the "Run" command. In the Run box, type "winver."
