FAQs - Solutions to common problems
Email Marketing Pro is a complex software package that uses the Microsoft .NET framework and database access components. As a result, customers sometimes encounter problems. Here, we have tried to document the problem/solution to these problems.Please click the question to view the solution.
Q:I am trying to import my email list and the software keeps showing a message saying that there are spaces in the name of the file and is not allowed by the import process. But it does not have any spaces.
A: The problem may be that there is a space in the folder name, not the file name.
Until we get this bug fixed, please move the file to a folder that does not have spaces
in the folder name, such as "C:\EmailImport"
Q: When creating a new message, I received an error message that begins: "************** Exception Text **************
System.Runtime.InteropServices.COMException (0x80040154): Class not registered at System.Windows.Forms.AxHost.CreateInstance()"
A: The problem has to do with an improperly registered dll. What you need to do
is register a system file called dhtmled.ocx. To do this in Windows XP, click
Start-->Run and enter the following command in the run box:
regsvr32 "C:\Program Files\Email Marketing Pro\DHTMLED.OCX"
In Windows Vista, open the folder C:\Program Files\Email Marketing Pro and double-click the file called DhtmlEd.msi. This will execute a Microsoft patch that fixes the problem.
regsvr32 "C:\Program Files\Email Marketing Pro\DHTMLED.OCX"
In Windows Vista, open the folder C:\Program Files\Email Marketing Pro and double-click the file called DhtmlEd.msi. This will execute a Microsoft patch that fixes the problem.
Q: SQL Server does not exist or access is denied is the error message I am getting.
A: Check to see if the problem is with the sql server account. To do this, try to connect to the sql server database at the command prompt by following these instructions:
1.) Click Start. In the search box type "cmd" without quotes. The command window opens. 2) Type the following: sqlcmd -S .\EMP05 -U sa -P EMP$$05## 3) If the sql account is OK, then the sqlcmd program will prompt you with a 1>. Proceed to step 5. Otherwise, it will give you an error, meaning your will need to uninstall and reinstall SQL Server. 4) At the 1> Prompt, type "USE EMP05" wihtout quotes. Hit Enter. At the 2> prompt, type "GO" hit Enter. If you receive the error "No Entry Found With that Name" then you need to manually install SQL Server 2005.
1.) Click Start. In the search box type "cmd" without quotes. The command window opens. 2) Type the following: sqlcmd -S .\EMP05 -U sa -P EMP$$05## 3) If the sql account is OK, then the sqlcmd program will prompt you with a 1>. Proceed to step 5. Otherwise, it will give you an error, meaning your will need to uninstall and reinstall SQL Server. 4) At the 1> Prompt, type "USE EMP05" wihtout quotes. Hit Enter. At the 2> prompt, type "GO" hit Enter. If you receive the error "No Entry Found With that Name" then you need to manually install SQL Server 2005.
Q: My images aren't showing up in the email I've sent. Can I send images with Email Marketing Professional?
A: Yes, you can! The way most email marketers send pictures in an email is to upload the picture to their web server or to an image hosting service. You then set the image source to the web address of the image.
You cannot just browse to the image on your hard drive and send it with the email. The HTML code in the email needs a Uniform Resource Locator - that is, a path that can be found by ALL computers in the world.
So the steps would be as follows:
You cannot just browse to the image on your hard drive and send it with the email. The HTML code in the email needs a Uniform Resource Locator - that is, a path that can be found by ALL computers in the world.
So the steps would be as follows:
- Upload your image to your web server or image host. If you do not have a web server, you can use an image host such as Photobucket.com
- Browse to your image on the internet. For an example, check out the following image being hosted on Photobucket: Click here to view the image See the web address of the image that appears in your web browser's address bar?
- Copy the image source from your web browser into the picture source of the picture you insert into your email.
