Error When Opening Queue Manager

Problem: When opening the Queue Manager in Email Marketing Pro Small Business, you receive an error that reads: “Unhandled exception … Retrieving the COM clas factory component with CLSID {2610271F-3EB5-4370-99C7-F0FBFCCAE05F} failed due to the following error: 80040154

Solution: We will need to register a file on the computer that Email Marketing Pro needs to run correctly.  Follow these steps to check for the existence of the file,  open a command interface in Windows and register the file on your computer.

Step 1. Open your Email Marketing Pro program folder. The program folder is:

32 bit Windows:  C:\Program Files\Atlantic Software\Email Marketing Professional 2011 (Small Business version)\ 
64 bit Windows:  C:\Program Files (x86)\Atlantic Software\Email Marketing Professional 2011 (Small Business version\                       

Step 2. Check for a file called SMTPQMgr.dll. If it is NOT there, then download it by clicking here and copy it to the Email Marketing Pro folder.

Step 3:  On Windows Vista and above, open a command prompt as an administrator by typing “cmd” in the Windows search box. Then right-click the program cmd and select “Run As Administrator, as shown below:

Step 4:  In the Command window, type one of the following commands, depending on your version of Windows

64 bit:

regsvr32 “C:\Program Files (x86)\Atlantic Software\Email Marketing Professional 2011 (Small Business Version)\SmtpQMgr.dll” 

32 bit:

regsvr32 “C:\Program Files\Atlantic Software\Email Marketing Professional 2011 (Small Business Version)\SmtpQMgr.dll”