Return policy, stated both here and in the license agreement, is as follows: At Vann Software Co.'s sole discretion, we will refund the purchase price for orders which fall into the following categories:
- • The product has been proven to be defective by working with Vann Software Co.'s technical support department.
- • Duplicate orders that have been made at the Vann Software Co. store.
We will only offer a refund within 30 days of the purchase date. To receive a refund for an electronically downloaded product, you must first contact our technical support. To expedite your request, please provide technical support with the following information:
- • Order number
- • Product name
- • The reason for the return